How to Manage Stress at Work

Many people who are affected by stress can experience work-related stress, with the high demands of their job or lack of mental health support being some of the underlying issues.

As well as being detrimental to a person’s mental health, stress, depression and anxiety accounted for 19.9 million workdays lost in Great Britain in the year 2019-20, so finding solutions to reduce workplace stress is important to both the employee and employer, now more than ever.

Main causes of stress in work

Heavy workload

One of the top reasons for people feeling stressed at work is because they are unable to manage their workload. This could be for a variety of reasons, such as not getting enough support, unrealistic demands from the manager/business or tight deadlines due to the nature of the work or other factors causing delays that are outside of the person’s control.

Long hours

In addition to a heavy workload, having to work long hours is another problem that can easily result in stress if not rectified. By law, employees in the UK are not allowed to work more than an average of 48 hours per week but often people will be working long shifts or taking work home with them that they can not finish during office hours.

Increased duties or changes

Organisations often go through changes such as restructures and this can result in employees taking on new responsibilities or getting additional tasks to their usual workload. Changes to management or team structures can also cause stress due to the uncertainty or adapting to a new way of working.

How to minimise stress as an employee

Employees feeling stressed at work should try to identify the key reasons behind their stress, so that they can take the relevant actions. If they are struggling to cope with the workload, asking for some support might lead to a solution.

There could be processes that need to be improved so that the workload can be better managed. Looking after your mental health outside of work can also benefit you when at work, such as trying to get more sleep, having a healthy diet and doing activities that relieve stress, such as regular exercise.

How to minimise stress as an employer

As an employer, you have a responsibility to protect your employees’ health and safety, including their mental health. Helping to reduce stress levels can prevent absences and can also boost productivity and customer satisfaction by having more engaged employees.

Employers should ensure employees have regular check-in meetings with their line managers to discuss any issues they have and offering an employee assistance programme will also be beneficial. Training for both employees and managers on stress management and wellbeing is also recommended and monitoring employee workload is also important.

Utilising digital solutions and finding ways to make processes more efficient, including automation of tasks can help to reduce employee workload. In the airline industry, catering management systems such as Promeus provide a solution that removes lots of time-consuming tasks for airline employees.

Mind UK has many solutions and tools available for both employers and employees to manage stress.

Find out more about how Lomature’s digital solutions can help your airline to manage employee wellbeing and streamline your catering processes.

What is the Difference Between Airline Classes?

 

The airline industry is always looking to improve its services to provide as many options for travellers as possible, from the catering and the in-flight experience to offering different choices of class to sit in. Many travellers will simply book economy class tickets for short flights to take them to their holiday destinations, but some travellers want to travel in greater comfort.

Key differences between each class:

Economy

As the name suggests, this is the type of seat that offers the cheapest option for flying. With this type of ticket, you will have the most basic services and have limited legroom and the smallest size of seat (typically 16-19 inches in width). The seating and services in economy will vary in quality from one airline to another but the travellers who want to fly in the most budget-friendly way choose economy.

Premium Economy

Many airlines now offer premium economy, which provides wider seats and more legroom, for an extra premium. Some airlines also include complimentary food or other perks such as a better seating position on the plane. Usually, the added premium will be relatively small, less than £40 in most cases.

Business

The business class was originally designed to offer a more affordable high-class flying experience to people travelling for business purposes. Now, business class is seen more as a middle option between economy and first-class for travellers who want a better quality of flight experience without paying the price for the more expensive option.

Lie-flat seats are included in some airlines’ business class, giving passengers a more comfortable way to travel and sleep. In-flight entertainment options are usually of a good standard and the catering service will be significantly higher quality than the economy class, with personal minibars also common with some airlines.

First Class

If money was no object, everybody would choose to fly first class and enjoy the benefits of this superior flight experience. First class service is slightly different across the range of airlines but typically, a lie-flat seat with adjustable firmness is a guarantee and some even have a massage feature. Higher up the airline standards scale, you can pay for a suite with a double bed and a bathroom with a shower. First-class flight options have bars to relax in and gourmet meals are standard. The only flight experience higher than first class is to have your private plane with these types of features.

What are the cost differences? 

The cost of tickets will depend on several factors, including the current cost of fuel, the journey length and whether it is peak season. Generally, business class tickets will cost 3 or 4 times more than economy. First-class tickets can cost tens of thousands of pounds, so this option is unaffordable or an unnecessary luxury for many people.

Best airlines for each class

Economy – There are a few airlines that offer a much better quality of economy service, but Singapore Airlines, Emirates, Etihad Airways and Qatar Airways get the best ratings from customers.

Business – Qatar Airways is also rated very highly for business class, while Eva Air, Singapore Airlines and Delta Airlines also provide the best level of luxury.

First Class – For the ultimate first-class flight experience, Emirates, Etihad, Cathay Pacific and Singapore Airlines are the ones to choose if you have the money to spend.

Are you a flight provider? 

If so, Lomature can help any airline provide a first-class service with no matter classes you provided with our 9inlfight catering system Promeus. The cloud-based system is easy to use and enables airlines to save money and time.

Get in touch with us today and find out how we can help you!

What Happens to Unserved Airline Food?

Airline companies are facing some big challenges at the moment and it is more important than ever to operate in the most efficient ways possible. With lower passenger levels than pre-pandemic and rising fuel costs, keeping unnecessary costs to a minimum is the best way to achieve profits.

Areas of service such as catering management should be set up to be as financially efficient as possible, with solutions in place to avoid wasted food and other costly issues that arise as part of the service. Predicting how many meals will be ordered during the flight and which meals will be most popular is crucial to ensuring minimum food waste, but what about re-using unserved food?

 

Food waste regulations

You would probably assume that unserved food would be able to be used on later flights, provided that the food has been stored in the correct conditions.

Jet Blue Flight

However, ACA regulations are in place that prevent most flights from being able to re-serve food, even if it has not left the trolley. Food contamination is a serious risk to health, which is why regulations stipulate that food must be destroyed after international flights.

This means that there is a huge amount of food wastage, with the IATA revealing that as much as 5.7m tonnes of food was wasted on airlines in a year. The regulatory authorities have been reviewing more sustainable ways that food can be safely re-used rather than the strict rules of destroying the food as soon as it leaves the aircraft.

On domestic flights, the regulations are not as strict, as there is no risk of food contamination from one country to another. Domestic airline companies are able to re-use suitable food and drink on future flights, and some companies like Qantas donate their uneaten perishable food to charities as soon as they land.

 

How to minimise waste

Due to the strict regulations around how unserved food must be handled, the most effective and compliant way to minimise waste is to improve the preparation and forecasting processes. Catering teams should plan the different types of meals that will ensure all food is used so that there should be no food waste in the production of the meals.

Accurate forecasting of how much food will be ordered is also an important aspect of minimising waste. Using intelligent catering software systems can help to ensure that meal consumption levels are monitored and recorded, with the data being used to predict future order volumes, so that there are as few leftover meals as possible.

From a food wastage perspective, it is better to have less meals than needed but from a customer service perspective, airline companies do not want to disappoint customers by running out of the food they wanted to order. Finding the right balance of being more sustainable with catering and keeping customer satisfaction levels high is difficult but software such as Promeus can help to reduce food wastage and costs, while meeting passengers’ catering expectations.

 

 

 

 

Post-Covid Travel: What Damage Did Covid-19 Do To Airlines?

When you look back at a time before Covid, we all remember the worst part about travelling was making sure you had everything you needed. Jump forward to 2022, in a post-Covid world, where summer holidays have turned into a time of uncertainty and dread in some cases.

Travel companies and travel insurance businesses have all been affected, alongside airlines and airports. Looking from an airline’s perspective, Lomature has found that the holidaymakers aren’t the only ones suffering in this post-covid economy.

Staff Reductions

Since Covid, airlines have seen a dramatic decline in staff. From airlines having to lay staff off to employees finding other incomes and jobs to provide for their families during that time, there are many reasons why there are now reduced staff at airports.

British Airways laid off 10,000 members of staff during the pandemic, including cabin crew. Many of these staff had to find a way to earn an income during that time and unfortunately for the airlines, many became quite comfortable in their new careers.

Now with the lift in travel restrictions and the surge in bookings, airlines couldn’t re-train and re-hire members of staff. However, BA are not shy of the challenge, they are holding “winging ceremonies” almost daily and fast-tracking crew through training to ensure that they can meet the demand of post-pandemic travel.

Airports

Airlines themselves were not the only ones affected. Airports had to lay off staff due to the lack of demand for them and now it can be imagined that many of them are regretting this.

Birmingham International laid off half of its staff during the pandemic and is now finding itself in a recruiting race with Manchester Airport to hire all the staff that they can.

Both airports are currently training new members of staff for their security teams. However, with having paid some staff to leave, they are finding it difficult to bring those same staff members back. Some airports are offering one-off cash bonuses whilst others are offering increases on pay rises in order to entice staff to come back.

Either way, airports and airlines are feeling the effects of this post-pandemic financial crisis and are looking at how to cut costs whilst improving their efficiencies across the board. Lomature can help with this, read on to find out how.

Introducing Promeus

Our full end-to-end inflight catering system, Promeus, can assist any airline with making the transition from the pandemic easier than ever.

Promeus will not only cut the airline’s costs but save manpower and time as well. With the ability for both caterer and airline to make real time and last-minute changes, complexity around ever changing flight schedules and ways of working are no longer a problem for your inflight catering service.

In addition to this, Lomature has 25 years of experience dealing with and managing third-party inflight systems on behalf of airlines, allowing you time to focus on the easy stuff!