STREAMLINING AIRLINE OPERATIONS: THE USE OF APIs IN THE AVIATION INDUSTRY

In today’s fast-paced world, the aviation industry is constantly seeking innovative solutions to meet the ever-growing demands of passengers and streamline their operations. One such technological innovation that has revolutionised the aviation industry is the Application Programming Interface or API. APIs have become the backbone of modern software development, enabling seamless communication and data exchange between different systems and applications. In simple terms, APIs can be thought of as a set of rules and protocols that define how software components should interact with each other.

APIs play a crucial role in facilitating data exchange and integration among various systems and stakeholders. They enable airlines, airport operators, travel agencies, and other aviation industry players to connect and share information in real time, improving operational efficiency and enhancing customer experiences. Furthermore, APIs are instrumental in streamlining in-flight services and catering management, as exemplified by the Promeus brand.

In this blog post, we will delve into the concept of APIs, their wide-ranging applications within the aviation industry, and the myriad benefits they offer. Additionally, we will explore the cutting-edge Promeus API hub and the forthcoming release of Promeus’ APIs, specifically designed to provide airlines with enhanced capabilities in tracking and managing their catering inventory both pre-flight and in real-time.

 

What are APIs?

APIs serve as the digital glue that connects different software systems, allowing them to interact, exchange data, and collaborate seamlessly. They empower developers and businesses in the aviation industry to unlock the full potential of their systems, enhance efficiency, and deliver exceptional services to passengers. APIs provide a standardised and structured way for software systems to interact, enabling developers to build powerful applications by leveraging functionalities and data from external sources. They abstract the underlying complexities of the systems they connect, presenting a simplified interface that developers can easily understand and utilise.

APIs come in various forms, such as web APIs, which operate over the internet using protocols like HTTP (Hypertext Transfer Protocol), or library APIs, which are sets of pre-defined functions and procedures provided by software libraries. In the aviation industry, APIs play a crucial role in facilitating data exchange and integration among various systems and stakeholders. They enable airlines, airport operators, travel agencies, and other aviation industry players to connect and share information in real time, improving operational efficiency and enhancing customer experiences.

 

Uses of APIs in the Aviation Industry

Here are just some of the uses of APIs in the aviation industry:

  1. Real-Time Flight Information: APIs enable airlines to access real-time flight information, including departure and arrival times, gate changes, and delays.
  2. Booking and Reservations: Airlines can provide up-to-date seat availability, fares, and schedule information through APIs, ensuring accurate bookings and minimising manual data entry errors.
  3. Baggage Tracking: APIs play a vital role in streamlining baggage handling processes. Baggage tracking APIs also enable airlines to identify and resolve any potential issues promptly.
  4. In-Flight Services and Catering Management: As highlighted in the Promeus API Hub, APIs empower airlines to track and manage their catering inventory pre-flight and in real time.
  5. Real-Time Flight Information: By integrating with APIs provided by aviation data sources, airlines can retrieve and display the latest data on flight statuses, gate changes, delays, and even weather conditions.

The uses of APIs within the aviation industry are diverse and continually expanding. By leveraging the power of APIs, airlines can optimise their operations, enhance customer experiences, and foster collaboration among various stakeholders in the aviation ecosystem.

 

Benefits of the Aviation Industry Using APIs

  1. Enhanced Efficiency and Automation: By integrating different software systems through APIs, airlines can exchange information seamlessly, reducing the need for manual intervention and minimising errors.
  2. Improved Customer Experience: By integrating with APIs, airlines can provide real-time updates on flight statuses, gate changes, and baggage tracking, ensuring passengers stay informed throughout their journey. This level of transparency and convenience significantly enhances customer satisfaction and builds long-term loyalty.
  3. Personalisation and Customisation: APIs enable airlines to deliver personalised services and tailored experiences to their passengers. APIs also enable airlines to provide options for customising meals, seating preferences, and other ancillary services, enhancing the overall travel experience for passengers.
  4. Seamless Interoperability: APIs foster seamless interoperability between different systems and stakeholders within the aviation industry. They allow airlines to integrate with third-party providers, such as caterers, suppliers and ground transportation services, creating a unified ecosystem for airline operations.
  5. Agile and Scalable Solutions: APIs allow airlines to quickly integrate new technologies, services, or partnerships by leveraging pre-built APIs. This agility enables airlines to stay ahead of the competition, launch innovative services rapidly, and respond effectively to changing customer expectations.
  6. Data-Driven Decision Making: APIs enable airlines to access real-time data from various sources, empowering them to make data-driven decisions. By leveraging API-powered data analytics, airlines can improve operational efficiency, reduce costs, and drive revenue growth.

 

The Promeus API Hub and Coming Release of Promeus’ APIs

The Promeus API Hub is an exciting development within the aviation industry, offering airlines a centralised platform to access a comprehensive suite of APIs specifically designed to optimise their in-flight service management. With the forthcoming release of Promeus’ APIs, airlines can look forward to further enhancing their catering inventory tracking and management capabilities in the following ways:

  • Provides a gateway for airlines to seamlessly integrate Promeus with their existing systems
  • Real-time inventory tracking through API
  • Enhanced communication and transparency with very facet of airline operations
  • Improved efficiency in the management and provision of inlfight services

As the aviation industry continues to evolve, embracing digital solutions becomes imperative for sustained success. APIs serve as a fundamental technology that empowers airlines to streamline operations, improve customer experiences, and optimize in-flight services. With the upcoming release of Promeus’ APIs and the comprehensive API hub, Lomature is placing itself at the forefront of technological progress and innovation in a niche area of the industry. By leveraging APIs effectively, airlines can stay ahead of the competition, enhance efficiency, and provide exceptional service, all while meeting the evolving needs of their passengers.

CLICK HERE to access the API Hub today and see what Promeus can offer your airline.

The Significance of APIs & Artificial Intelligence in the Future of the Aviation Industry

In recent years, the aviation industry has been witnessing a transformative shift driven by rapid advancements in technology. Two key factors that are poised to play a crucial role in shaping the industry’s future are Application Programming Interfaces (APIs) and Artificial Intelligence (AI). When intricately combined these two pieces of technology can revolutionise the industry.

In simple terms, AI could be thought of as the brain, and APIs the method by which that brain communicates. By integrating APIs with AI, the intelligent system can access and analyse data from a myriad of third-party systems. This exponential accumulation of data,  can enable the AI to make decisions that benefit and enhance processes across various aspects of the aviation industry, from operations and safety to customer experience and beyond.

Enhancing Operational Efficiency:

APIs and AI have the potential to significantly enhance operational efficiency within the aviation industry. By integrating various systems and applications using APIs, airlines, airports, and other stakeholders can streamline processes and eliminate data silos. For example, APIs can enable real-time data sharing between airlines and airports, improving flight scheduling, gate assignments, baggage handling, and passenger transfers. This enhanced connectivity leads to smoother operations, reduced delays, and improved resource allocation.

Additionally, AI can analyse large volumes of data collected from different sources, such as weather conditions, flight data, and maintenance records, to optimise flight routes, fuel consumption, and maintenance schedules. Intelligent algorithms can quickly identify patterns, predict potential issues, and provide proactive solutions. This not only improves operational efficiency but also helps reduce costs and minimise environmental impact.

Enhanced Safety and Security:

APIs and AI are instrumental in enhancing safety and security measures in the aviation industry. With APIs, airlines can seamlessly connect their operational systems with government agencies, such as immigration and customs, to facilitate secure passenger screening and border control. By automating data exchange and verification processes, API integration enables faster and more accurate identification of potential risks, ensuring a safer travel experience.

Moreover, AI-powered technologies like computer vision and machine learning can bolster security measures at airports. Facial recognition systems can identify potential threats and track suspicious activities, enhancing passenger safety. AI algorithms can also analyse vast amounts of data from security cameras and sensors to detect anomalies or unauthorised access, enabling prompt response and threat mitigation.

Improved Customer Experience:

APIs and AI are transforming the way passengers interact with airlines, airports, and travel agencies, leading to enhanced customer experiences. Through APIs, airlines can integrate their booking systems with various online platforms, enabling customers to search for flights, compare prices, and make reservations seamlessly. This seamless integration enhances convenience and allows passengers to have a more personalised and hassle-free travel experience.

AI-powered chatbots and virtual assistants are becoming increasingly prevalent in the aviation industry. By leveraging natural language processing and machine learning, these intelligent systems can handle customer queries, provide real-time flight updates, assist with booking modification, offer personalised recommendations, and communicate in various languages. These automated assistants are available 24/7, ensuring prompt and efficient customer service, leading to higher satisfaction levels.

Future Prospects:

Looking ahead, the fusion of APIs and AI holds immense potential for the aviation industry. As technology continues to advance, we can expect further advancements in areas such as predictive maintenance, autonomous aircraft operations, and personalised in-flight experiences. For example, airlines can leverage APIs to connect their maintenance systems with suppliers, enabling real-time inventory management and proactive maintenance actions. AI can assist in analysing sensor data to detect potential failures and schedule maintenance activities before they become critical.

Moreover, the use of AI in autonomous aircraft operations can lead to increased efficiency, reduced human error, and improved safety. With advanced AI algorithms, aircraft can make real-time decisions based on various factors such as weather conditions, air traffic, and system performance, optimising flight paths and reducing fuel consumption.

The aviation industry is on the brink of a technological revolution, and APIs and AI are playing a pivotal role in this transformation. By leveraging the power of seamless data exchange and intelligent automation, the industry can achieve enhanced operational efficiency, improved safety and security, and elevated customer experiences. As technology continues to evolve, the aviation industry must embrace APIs and AI to stay competitive, meet the growing demands of passengers, and shape a brighter future for air travel.

Now Lomature is entering the fold with Promeus APIs.

CLICK HERE to access the API Hub today and see what Promeus can offer your airline.

How Effectively Do Airlines Cater Meals?

Like any type of profitable business, airlines must develop the most effective ways to deliver services to generate adequate profits to be able to continue to operate. Many financial decisions must be taken to balance the ability to provide a great passenger experience with keeping costs to a minimum.

To effectively determine the flight ticket prices set, every single cost must be accurately monitored and real-time data should be available to help airlines to set the ticket prices. Airlines who are not using the latest technology will not have the relevant data to enable them to set the pricing correctly or to adapt to spikes in costs quickly enough.

Catering is one of the aspects of airline operation that can lose a lot of money if not managed most efficiently. Every single item of the catering services, even small items such as salt, pepper or napkin are individually priced and taxed. Our Flight Plan module allows for this to be possible. It accounts for each item on a tray as well as the individual tax price depending on the country that it is in and flying to.

Last-minute changes such as cancelled or delayed flights or last-minute passenger bookings make airline catering management more difficult. This is another reason that having a software solution with real-time data is so important. Our Flight bill allows last-minute changes to be made between airline and caterer and keep both up to date.

Along with this our Dynamic invoicing module allows for all anomalies to be detected and then disputed between caterer and airline to ensure that the invoice is accurate.

 

Using software to monitor item costs

Software solutions provide information about how much is being spent on each item and catering service managers can make decisions to switch suppliers to find more cost-effective solutions.

Some in-flight catering software will also enable airline staff to enter complaint data regarding the quality of the catering service, so that necessary improvements can be identified, such as quality issues. Running out of certain items can also be recorded along with the number of requests for the items once they have been sold. This helps to manage meal and stock planning to suit customer demand, rather than simply relying on the amounts that have been historically ordered on previous flights.

Accurately forecasting the right number of meals is an integral part of catering planning, as wasted food will cost money. In the meantime, there will be unhappy, hungry customers who don’t get the meal they wanted may choose a different airline in future. As well as the costs of not getting the meal numbers right, storage on an aircraft is minimal, so only a certain number of meals can usually be stored on some smaller aircraft.

Intelligent in-flight catering management is key to providing an airline catering system that enables effective ticket pricing decisions that will drive the required profit. Our dynamic invoicing allows any anomalies to be detected and disputed with the caterer and our flight bill module allows last-minute changes to be made for a decrease or an increase. Find out more about how Promeus can help your airline to cater meals more efficiently.

A Breakdown of Flight Economics

With passengers facing increased prices for flights, many people are questioning why flights cost as much as they do. Airlines are striving to get the balance right between making adequate profits and not outpricing customers out of flying. There are so many costs involved in operating as an airline and the actual flights are just one aspect of that.

Here’s a breakdown of the main costs that are contributing towards the cost of flight tickets:

Fuel

Fuel is one of the largest costs for airlines and with fuel prices increasing by around 150% in the last year, this is the biggest concern for airline companies. Fuel prices are fluctuating all of the time and the fuel costs per flight will depend on distance, the type of jet, load, weather conditions and many more factors. As an example, a B747 Jumbo Jet flight from London to New York would cost over £50,000 in fuel based on the current fuel prices.

Employee salaries

Airlines have to employ a large number of staff in order to operate, including pilots, flight attendants, ticket agents and ground support. As well as paying salaries and additional benefits to staff on payroll, most airlines will pay contracts for cleaners, caterers and baggage handlers. Studies show that around 35% of an airline’s operating expenses are spent on staffing.

Fleet ownership and maintenance

Plane re-fueling

Purchasing or leasing, storing and maintaining aircrafts accounts for a large proportion of the operational costs for airlines. Many airlines lease their aircrafts to keep costs lower, as buying a basic Boeing 737-700 plane costs upwards of £70 million, while other aircrafts will cost considerably more. Leasing an aircraft will usually cost from £350,000 per month, depending on the aircraft model. Replacing parts cand regular maintenance an also be very expensive but essential costs to ensure that aircrafts meet safety regulations.

Taxes and duties

Like any other businesses, airlines must also pay their required taxes and duties, which will be calculated based on their profits and other tax details.

Miscellaneous expenses

Airlines will also have lots of other relatively smaller costs such as insurance for lost luggage add leasing desks from the airport.

Airlines have been facing severe disruption in recent years with pandemic travel restrictions and are still recovering from the financial losses from that period. Now with fuel price increases to deal with as well, airlines must identify as many cost saving opportunities as possible.

Many airlines are utilising technology to help reduce costs by using a wide range of tools and digital solutions that can drive operational efficiencies. Lomature and Promeus software can help airlines to operate more efficiently by identifying smarter ways to manage catering plans and other in-flight services.

Through intelligent systems that monitor and report on catering management, the software enables airlines to save money while also helping to deliver a better quality of service to customers. Using a sophisticated Galley Planning tool, Lomature can streamline each galley load and keep waste to a minimum.

Find out more about Lomature and the other solutions that are available from Promeus.

 

The Financial Times created an in-depth article about fuel prices – read it here.

 

What is the Difference Between Airline Classes?

 

The airline industry is always looking to improve its services to provide as many options for travellers as possible, from the catering and the in-flight experience to offering different choices of class to sit in. Many travellers will simply book economy class tickets for short flights to take them to their holiday destinations, but some travellers want to travel in greater comfort.

Key differences between each class:

Economy

As the name suggests, this is the type of seat that offers the cheapest option for flying. With this type of ticket, you will have the most basic services and have limited legroom and the smallest size of seat (typically 16-19 inches in width). The seating and services in economy will vary in quality from one airline to another but the travellers who want to fly in the most budget-friendly way choose economy.

Premium Economy

Many airlines now offer premium economy, which provides wider seats and more legroom, for an extra premium. Some airlines also include complimentary food or other perks such as a better seating position on the plane. Usually, the added premium will be relatively small, less than £40 in most cases.

Business

The business class was originally designed to offer a more affordable high-class flying experience to people travelling for business purposes. Now, business class is seen more as a middle option between economy and first-class for travellers who want a better quality of flight experience without paying the price for the more expensive option.

Lie-flat seats are included in some airlines’ business class, giving passengers a more comfortable way to travel and sleep. In-flight entertainment options are usually of a good standard and the catering service will be significantly higher quality than the economy class, with personal minibars also common with some airlines.

First Class

If money was no object, everybody would choose to fly first class and enjoy the benefits of this superior flight experience. First class service is slightly different across the range of airlines but typically, a lie-flat seat with adjustable firmness is a guarantee and some even have a massage feature. Higher up the airline standards scale, you can pay for a suite with a double bed and a bathroom with a shower. First-class flight options have bars to relax in and gourmet meals are standard. The only flight experience higher than first class is to have your private plane with these types of features.

What are the cost differences? 

The cost of tickets will depend on several factors, including the current cost of fuel, the journey length and whether it is peak season. Generally, business class tickets will cost 3 or 4 times more than economy. First-class tickets can cost tens of thousands of pounds, so this option is unaffordable or an unnecessary luxury for many people.

Best airlines for each class

Economy – There are a few airlines that offer a much better quality of economy service, but Singapore Airlines, Emirates, Etihad Airways and Qatar Airways get the best ratings from customers.

Business – Qatar Airways is also rated very highly for business class, while Eva Air, Singapore Airlines and Delta Airlines also provide the best level of luxury.

First Class – For the ultimate first-class flight experience, Emirates, Etihad, Cathay Pacific and Singapore Airlines are the ones to choose if you have the money to spend.

Are you a flight provider? 

If so, Lomature can help any airline provide a first-class service with no matter classes you provided with our 9inlfight catering system Promeus. The cloud-based system is easy to use and enables airlines to save money and time.

Get in touch with us today and find out how we can help you!

What Happens to Unserved Airline Food?

Airline companies are facing some big challenges at the moment and it is more important than ever to operate in the most efficient ways possible. With lower passenger levels than pre-pandemic and rising fuel costs, keeping unnecessary costs to a minimum is the best way to achieve profits.

Areas of service such as catering management should be set up to be as financially efficient as possible, with solutions in place to avoid wasted food and other costly issues that arise as part of the service. Predicting how many meals will be ordered during the flight and which meals will be most popular is crucial to ensuring minimum food waste, but what about re-using unserved food?

 

Food waste regulations

You would probably assume that unserved food would be able to be used on later flights, provided that the food has been stored in the correct conditions.

Jet Blue Flight

However, ACA regulations are in place that prevent most flights from being able to re-serve food, even if it has not left the trolley. Food contamination is a serious risk to health, which is why regulations stipulate that food must be destroyed after international flights.

This means that there is a huge amount of food wastage, with the IATA revealing that as much as 5.7m tonnes of food was wasted on airlines in a year. The regulatory authorities have been reviewing more sustainable ways that food can be safely re-used rather than the strict rules of destroying the food as soon as it leaves the aircraft.

On domestic flights, the regulations are not as strict, as there is no risk of food contamination from one country to another. Domestic airline companies are able to re-use suitable food and drink on future flights, and some companies like Qantas donate their uneaten perishable food to charities as soon as they land.

 

How to minimise waste

Due to the strict regulations around how unserved food must be handled, the most effective and compliant way to minimise waste is to improve the preparation and forecasting processes. Catering teams should plan the different types of meals that will ensure all food is used so that there should be no food waste in the production of the meals.

Accurate forecasting of how much food will be ordered is also an important aspect of minimising waste. Using intelligent catering software systems can help to ensure that meal consumption levels are monitored and recorded, with the data being used to predict future order volumes, so that there are as few leftover meals as possible.

From a food wastage perspective, it is better to have less meals than needed but from a customer service perspective, airline companies do not want to disappoint customers by running out of the food they wanted to order. Finding the right balance of being more sustainable with catering and keeping customer satisfaction levels high is difficult but software such as Promeus can help to reduce food wastage and costs, while meeting passengers’ catering expectations.

 

 

 

 

The Threat to Airlines from the Increase in Fuel Prices

The Threat to Airlines from the Increase in Fuel Prices

The increasing fuel prices have become a major concern for both consumers and businesses alike. Non-oil-rich countries have been hit with unprecedented fuel prices, with the war in Ukraine impacting fuel prices.

Companies that heavily rely on fuel, such as transportation companies and airlines are now facing significantly increased fuel costs.

While many businesses will have to incorporate the rising fuel into their pricing structure or their client fees, this approach could lead to a fall in business. For airlines, that are still recovering from the devasting impact of travel restrictions, increasing fares could price people out of flying.

Business travel is still significantly lower than pre-pandemic, with many businesses deciding that online meetings can replace face-to-face meetings in many situations. With low business travel numbers, airlines must focus more on their main target audience – holidaymakers.

Jet fuel has increased over 100% in comparison to last year, which even the most successful airlines will struggle to deal with. Passing on this kind of price hike to passengers will inevitably price people out of taking foreign holidays, especially families paying for 3, 4 or even more seats. Consumers are already facing high rates of inflation and rising living costs, so a holiday could be deemed an unnecessary luxury for some.

 

Minimising airline costs

Airlines must look at other ways that they can minimise the financial hit of the fuel price hikes, rather than passing the costs directly onto passengers in full. Finding alternative ways of reducing costs is going to be crucial for airlines to overcome the fuel increases.

Some airlines have been targeted for criticism for employing cheaper labour for baggage handlers and other on-ground roles. Other airlines try to boost profits by charging for services such as excess baggage or child equipment such as car booster seats. Again, these approaches often attract customer complaints and can damage the reputation of an airline.

Alternative ways to improve profitability are therefore better for the reputation of the business, so finding solutions that do not directly affect the customers can deliver better outcomes.

Reviewing the existing supply chain to identify cheaper alternatives is one option, but you also must avoid compromising the quality of service provided. Generally, cheaper services are poorer quality services, so you have to get the balance right.

 

Driving efficiencies

All of the solutions we have discussed above have pros and cons but there is another way to improve profitability that will not impact the quality of service or damage reputation. This is the option of utilising advanced software to identify efficiencies that can be achieved and reduce costs this way.

As an example, catering management can benefit from software such as Promeus, a digital catering management system. The software can simplify processes such as Galley planning and it can also deliver significant savings through reducing food wastage using intelligent, data-driven planning. The software essentially delivers smarter ways of operating to deliver cost savings.

 

Find out more about the benefits and features of Lomature software.

The Top Challenges: In-flight Catering Services

The last few years of operating through the pandemic have been disruptive for most industries but few have faced challenges as difficult as the aviation industry. Lockdowns and travel restrictions saw a 97% reduction in UK flights between April 2019 and April 2020.

Over two years later, this industry is still recovering, with reduced flights an ongoing problem and the financial impact of the pandemic has been catastrophic, with estimates of over $370 billion lost in worldwide revenue. As the industry looks to make up for the lost revenue, there are new challenges that they now face, such as travellers’ priorities, hygiene and Covid safety procedures have become a higher priority to people over comfort when choosing an airline to fly with.

From the perspective of in-flight catering services, these are some of the key challenges companies are striving to overcome:

Restricted space run way worker

Working with restricted space is a long-term problem for airlines, due to the aircraft dimension requirements and design. Accurate consumption forecasting is vital to ensuring that storage space is not wasted and so that the limited space can be optimised for catering.

Delays

Flight delays are common and since the industry has been back up and running, we have seen an increase in flight delays due to staffing problems. A lot of people within this industry had to look for work else wear during the pandemic and so job roles such as baggage handlers saw a decline.

After many aviation workers were forced to seek other work opportunities, it takes time to recruit and train more staff and this has been one of the main causes of delays that catering services have to workaround.

Consumer expectations have grown

Over time, the expectations for in-flight food and drink provisions have grown, even on budget airlines. There is an increased demand for a wider range of products as well as the need to cater for different dietary needs.

Reduced lead timesairport queues

Many airline catering companies have experienced a change in how much lead time is provided for orders, with changes to flights happening more frequently, which they have to adapt to. Therefore, the production processes must be faster and more agile. Real-time information is crucial in effective planning, production and delivery of catering for the service to operate as efficiently as possible.

Promeus can help with all that

Airlines must be able to provide passengers with a high-quality catering service to compete with other airlines during this challenging time of industry recovery. Using innovative technology such as Promeus to manage your in-flight catering provisions.

Promeus has numerous modules that you can utilise to run a smooth ship (or should we say plane!). Our Service Planning module allows you to maximise the stock you have onboard filling each space, whilst our Flight bill module allows both cater and airline to inform the other of any last-minute changes that have been made to either the passenger count or the provisions provided.

Find out more about our cloud-based system Promeus, and find out how we can streamline your airline!

The Global In-Flight Catering Services Market

According to a report from Global Industry Analysts Inc on in-flight catering services, the global in-flight catering services market is set to reach $21.5 Billion by 2024 with a CAGR of 4.6%, with Europe at the centre of the competitive landscape with the largest share of the global catering market at 27.1%.

This is a market that is being driven by an increase in the number of people travelling by air globally, both for business and tourism. Since the Covid-19 crisis and the rapid decline in air travel, it is exciting to see the world getting back to normal allowing businesses in sectors such as these to strive once more.

The Passengers

Passengers in-flightPassengers are not only searching for the cheapest and quickest route anymore. They are searching for quality; consistency and the best passenger experience they can have from an airline. This is where the in-flight services on an airline play a large role. Customers that have a bad experience on a flight with food and drink are less likely to fly with that airline again and vice versa.

Today, many airlines are working with celebrity chefs such as James Martin and Gordon Ramsey to create customised menus that offer passengers a much better taste experience. As a result of this trend, the overall market dynamics of global in-flight catering services are currently in a state of change and streamlining.

These new and innovative services not only come with the benefit of working with a large, globally known name but also have led to a significant increase in customer satisfaction levels and an uptick in sales for inflight catering services.

 

Behind The Scenes

What the public may not be aware of, is that behind that smooth and seamless in-flight service is usually software or several different software allowing that experience to be possible.

There is numerous software out there that an airline can use to manage its in-flight services, but there is only one service that can do everything. Promeus by Lomature is a full end-to-end software used by numerous businesses in the industry including airline mogul Virgin Atlantic.

Promeus allows both caterer and airline to access the same documentation for flights, minimising time and cost for both parties when it comes to planning airline meals. It can do everything from menu administration to invoicing, allowing every airline to run smoothly and focus on the customer experience even more.

Lomature is not only the creator of Promeus but with over 25 years of experience in the industry, they are the only corporation on the market that can manage other in-flight software of their competitors such as AirVision Inflight by Sabre and GP4 by Paxia.

Lomature LogoFind out today if there’s anything that Lomature or Promeus can do for you!

Alternatively, contact us and get your free demo booked – +44 (0) 162 544 1553