In-flight catering can be a complex operation, with numerous variables to consider to ensure a successful outcome. From menu choice to billing there is a range of factors that needs to be considered by both airline and caterer.
One thing within this industry is clear, communication is key!
Whether you are working with local catering sources, your ground handler, or a third-party provider, clear and concise communication will help ensure that everyone is on the same page and working towards the same goal: A successful in-flight catering experience for passengers.
Catering for commercial airlines is a complex and ever-evolving process. Each airline has its team of culinary professionals responsible for everything from selecting the food and beverages to packing the fight to paying the caterers.
One main challenge of a caterer would be to ensure that the meal is created and packed following strict safety standards, considering food safety.
In addition to this, each item on a food tray for an in-flight meal needs to be priced and charged for. From the main meal, down to the cutlery and condiments, each item has its unique price that an airline is billed for.
Communication is the key!
There is basic information that every caterer needs access to when catering for airlines. This is something that can be accessed from our Promeus cloud-based system. Promeus allows both caterer and airline to access the date and time of the flight, the tail number, meal specifications, special requirements, and passenger/meal count.
With that Promeus can generate invoices on behalf of the airline through the automated workflow. This allows the airline to see what they are required to pay to the caterer. In addition to this, Lomature can manage this for you, ensuring the correct figures from the caterer against provisions made by the airline, saving time and allowing you to cut down on staffing costs.
Product Availability & Last Minutes Changes
When placing a catering order, it is essential to keep availability in mind. Both airline and caterer must work hand in hand to ensure that they have the resources available to fulfil your catering order adequately.
This connects to the comment made earlier, Promeus can track those changes for you through its automated workflow. For instance, if you fly from England to Dubai, when the plane lands in Dubai it is reprovisioned for the return flight. Promeus can check these details to ensure there are no potential overcharges as it tracks what has been used during the flight and what product quantity and provisioning the flight should be stocked too. Promeus will validate and automatically approve confirmed quantities and allow the caterer to confirm and adjust exceptional airline requests.
If you’ve got an outbound flight that when at full capacity can store 50 water bottles, during their flight they make a sale of 22 bottles. When the flight lands in the destination country the caterer restocks the trollies and states on the Promeus Flight Bill that they provided 30 bottles of water on the flight, leaving an 8-unit discrepancy.
Promeus automatically suspends just the discrepancy allowing the airline billing manager to focus and review it with the caterer, saving them time and money.
Our end-to-end catering system gives your company the ability to streamline your in-flight offering, giving airlines the option to focus on passengers and service.
If you want to know more about what Promeus can do for your airline, get in touch with us here or call +44 (0) 1625 441 553.