How Effectively Do Airlines Cater Meals?

Like any type of profitable business, airlines must develop the most effective ways to deliver services to generate adequate profits to be able to continue to operate. Many financial decisions must be taken to balance the ability to provide a great passenger experience with keeping costs to a minimum.

To effectively determine the flight ticket prices set, every single cost must be accurately monitored and real-time data should be available to help airlines to set the ticket prices. Airlines who are not using the latest technology will not have the relevant data to enable them to set the pricing correctly or to adapt to spikes in costs quickly enough.

Catering is one of the aspects of airline operation that can lose a lot of money if not managed most efficiently. Every single item of the catering services, even small items such as salt, pepper or napkin are individually priced and taxed. Our Flight Plan module allows for this to be possible. It accounts for each item on a tray as well as the individual tax price depending on the country that it is in and flying to.

Last-minute changes such as cancelled or delayed flights or last-minute passenger bookings make airline catering management more difficult. This is another reason that having a software solution with real-time data is so important. Our Flight bill allows last-minute changes to be made between airline and caterer and keep both up to date.

Along with this our Dynamic invoicing module allows for all anomalies to be detected and then disputed between caterer and airline to ensure that the invoice is accurate.


Using software to monitor item costs

Software solutions provide information about how much is being spent on each item and catering service managers can make decisions to switch suppliers to find more cost-effective solutions.

Some in-flight catering software will also enable airline staff to enter complaint data regarding the quality of the catering service, so that necessary improvements can be identified, such as quality issues. Running out of certain items can also be recorded along with the number of requests for the items once they have been sold. This helps to manage meal and stock planning to suit customer demand, rather than simply relying on the amounts that have been historically ordered on previous flights.

Accurately forecasting the right number of meals is an integral part of catering planning, as wasted food will cost money. In the meantime, there will be unhappy, hungry customers who don’t get the meal they wanted may choose a different airline in future. As well as the costs of not getting the meal numbers right, storage on an aircraft is minimal, so only a certain number of meals can usually be stored on some smaller aircraft.

Intelligent in-flight catering management is key to providing an airline catering system that enables effective ticket pricing decisions that will drive the required profit. Our dynamic invoicing allows any anomalies to be detected and disputed with the caterer and our flight bill module allows last-minute changes to be made for a decrease or an increase. Find out more about how Promeus can help your airline to cater meals more efficiently.

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